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Payment Policy
At SneakerBase, your checkout experience is designed to be smooth, secure, and completely straightforward. No surprises, no hidden fees — just a seamless process so you can focus on what matters: your next pair.
All transactions are processed in Euro (€ / EUR). We deliver across selected European countries, and all prices are displayed and charged in EUR regardless of your location.
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1. Accepted Payment Methods
Payments are processed through Stripe, a globally trusted and certified payment provider. We currently accept:
– Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, and all major card networks.
– Digital Wallets: Apple Pay and Google Pay.
Please note: Cash on Delivery (COD) and PayPal are not supported.
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2. Security & Data Protection
Your security is our priority. All transactions are processed through Stripe’s encrypted gateway using advanced SSL technology — your payment information is fully protected at every step.
We never store or access your card details. Payment data is transmitted directly and securely between you and the payment processor. Always.
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3. Billing & Order Confirmation
Your payment is captured at the moment you complete checkout. Once confirmed, you will receive an order confirmation email and your order will be immediately prepared for dispatch.
No delays. No uncertainty.
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4. Payment & Order Fulfillment
Your payment is captured at the time of checkout. In the rare event that an item is out of stock or cannot be fulfilled for any reason, we will notify you immediately and issue a full refund within 1-3 business days. You will never be charged for an order that we cannot ship.
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5. Pricing & Taxes
What you see is what you pay.
– Currency: Euro (€ / EUR) — for all available destinations
– Final Price: The amount shown at checkout is the total you pay
– VAT: Included in all displayed prices
– Shipping: Free on every order, to all available destinations
There are no additional charges applied after checkout, under any circumstances.
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6. Returns & Refunds
If you are not fully satisfied with your order, you are entitled to a return or refund in accordance with EU Consumer Protection regulations. For full details, including time limits, return shipping costs, and condition requirements, please refer to our separate Return & Refund Policy page.
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7. Support & Contact
If you experience any issues during checkout or have questions regarding your payment, our team is here to help.
– Email: info@thesneakerbase.eu
– Live Chat: Available 24/7 on our website
– Chatbot: Available 24/7 on our website
– Phone: +30 690 611 7454 (Monday – Friday, 10:00 – 17:00 EET)
– Address: Garittou 37a, Agia Paraskevi, Attica 15234, Greece