Return & Refund Policy

At SneakerBase, returns and refunds are handled simply and fairly, in full compliance with EU Consumer Protection regulations and the EU Right of Withdrawal. No restocking fees, no unnecessary complications — just a straightforward process if something doesn’t work out.

1. Return Window

In accordance with EU and EEA consumer protection law, you have the right to withdraw from your purchase within 14 days from the date of delivery, without providing a reason.

To be eligible, items must meet the following conditions:

• Unworn and unused

• All original tags intact and attached

• Returned in the original shoe box, in its original condition

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please notify us immediately upon delivery at info@thesneakerbase.eu with photos of the issue. In such cases, SneakerBase will cover all return shipping costs and arrange an immediate replacement or full refund.

3. How to Initiate a Return or Exchange

To begin the process, contact us at info@thesneakerbase.eu with the following information:

• Order Number: Your order reference number

• Reason: Brief description of the reason for return or exchange

Once we receive your request, we will respond promptly with full instructions on how and where to send your package.

⚠️ Important: Please do not send any items without contacting us first. Returns sent without prior authorisation will not be accepted.

4. Return Shipping Costs

For standard (non-defective) returns, return shipping costs are the responsibility of the customer. There are no additional processing fees or hidden charges on our end.

5. No Restocking Fees

We do not charge restocking fees under any circumstances.

6. Exchanges

Prefer a different size or model? No problem. Simply let us know when you get in touch. Provided the item is returned in unworn, original condition, we will dispatch your replacement free of charge once the return has been received and inspected.

7. Refunds

Once your return is received and passes inspection, your refund will be processed to the original payment method used at checkout.

• Processing Time: Usually within 5 – 7 business days, up to a maximum of 14 days from receipt of the returned item (depending on your bank or card issuer).

• Refund Method: Original payment method only.

Please note: The refund processing period begins from the date we receive your returned item at our warehouse, not from the date of your return request.

8. Contact & Support

For any return or refund enquiries, our team is ready to assist:

• Email: info@thesneakerbase.eu

• Phone: +30 690 611 7454 (Monday – Friday, 10:00 – 17:00 EET)

• Live Chat & Chatbot: Available on our website (Real-time responses via chatbot, escalated to live support when required)

• Address: Garittou 37a, Agia Paraskevi, Attica 15234, Greece