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By accessing or using thesneakerbase.eu or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.
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1. General Information
Eligibility: To place an order on our website, you must be at least 18 years of age, or have the legal capacity to enter into a binding agreement under the laws of your country of residence.
Business Identity: This website is owned and operated by TheSneakerBase, a registered business based in Greece.
– Company Name: TheSneakerBase
– Address: Garittou 37a, Agia Paraskevi, Attica 15234, Greece
– Email: info@thesneakerbase.eu
– Phone: +30 690 611 7454
Governing Law: These Terms & Conditions are governed by Greek and European Union law. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Greece.
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2. Products & Pricing
Authenticity: Every product sold on thesneakerbase.eu is 100% authentic. We source exclusively from verified suppliers and authorised distributors. We do not sell replicas, refurbished goods, or grey-market products under any circumstances.
Pricing Accuracy: We make every effort to ensure that all prices displayed on our website are accurate. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. You will be notified promptly in such cases.
Product Representation: We endeavour to display product colours, materials, and details as accurately as possible. However, variations may occur due to differences in monitor settings and screen calibration. Such variations do not constitute a defect or misrepresentation.
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3. Order Cancellation
Before Dispatch: You may cancel your order at any time before it has been dispatched, free of charge. Please contact us as soon as possible at info@thesneakerbase.eu or via Live Chat.
After Dispatch: Once your order has been dispatched and a tracking number has been issued, cancellation is no longer possible. In this case, please refer to our Return & Refund Policy upon delivery.
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4. Shipping & Delivery
Shipping Cost: All orders are shipped free of charge to all available destinations, with no minimum order value.
Handling Time: Orders are processed and dispatched within 1 – 4 business days, Monday through Saturday.
Delivery Timeframes:
– Transit Time: 6 – 12 business days
– Total Estimated Delivery: 7 – 16 business days from checkout
For full details, please refer to our Shipping Policy.
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5. Returns & Refunds
In accordance with EU Consumer Protection regulations and the EU Right of Withdrawal, you have the right to return your order within 14 days of delivery, provided items are unworn, unused, in their original packaging, and with all original tags attached.
Return shipping costs are the responsibility of the customer. No restocking fees apply.
Approved refunds are processed to the original payment method within 14 days of receiving the returned item.
For full details, please refer to our Return & Refund Policy.
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6. Authenticity Disputes
If you believe a received item may not be authentic, please observe the following procedure:
– Contact us within 48 hours of delivery at info@thesneakerbase.eu
– Provide independent third-party verification, such as an official brand statement or certified authentication report. Photographic evidence alone will not be sufficient
– Valid claims submitted within the required timeframe will be resolved in accordance with EU consumer protection rules
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7. Intellectual Property
All content on thesneakerbase.eu, including but not limited to logos, text, images, and design elements, is the exclusive property of TheSneakerBase. Reproduction, distribution, or use of any brand assets without prior written consent is strictly prohibited.
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8. Limitation of Liability
TheSneakerBase shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. In all cases, our maximum liability shall not exceed the value of the item purchased.
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9. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon publication on this page. We encourage you to review this page periodically.
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10. Contact
For any questions regarding these Terms & Conditions:
– Email: info@thesneakerbase.eu
– Phone: +30 690 611 7454 (Monday – Friday, 10:00 – 17:00 EET)
– Live Chat: Available 24/7 on our website
– Address: Garittou 37a, Agia Paraskevi, Attica 15234, Greece