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Get in Touch
We’re here to help. Whether you have a question about an order, need help with a return, or simply want to know more about our products — our support team is ready to assist you.
Please complete the form below and include your order number (if available) so we can assist you as quickly and accurately as possible.
📞 Phone Support
Phone: +30 690 611 7454
Hours: Monday – Friday, 10:00 – 17:00 EET (Greek local time)
📧 Email Support
Email: info@thesneakerbase.eu
Response time: Within 1 business day
📍 Business Address
Garittou 37a, Agia Paraskevi, Attica 15234, Greece
For returns, please contact us first via email to receive return instructions. Do not send items to this address without prior authorization.
Support Channels & Response Times
| Channel | Availability | Response Time |
|---|---|---|
| Monday – Saturday | Within 1 business day | |
| Live Chat | 24/7 | Real-time — initial response via chatbot, escalated to a live agent when required |
| Contact Form | 24/7 | Within 1 business day |
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