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At SneakerBase, every order ships free — no minimum spend, no conditions, no fine print. Here’s exactly what to expect from the moment you check out to the moment your sneakers arrive at your door.
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1. Shipping Destinations & Cost
We currently ship to the following European countries:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden
Shipping is fully covered by SneakerBase on every order, regardless of size or value.
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2. Handling Time
1 – 4 business days (Monday through Saturday)
During this period, our team will:
– Verify and confirm your order details
– Conduct a thorough quality check on your items
– Pack your order securely for transit
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3. Delivery Timeframes (DHL)
All orders are shipped exclusively via DHL, a trusted global courier.
Once your order is handed over to DHL:
– Transit time: 6 – 12 business days
– Total estimated delivery: 7 – 16 business days from checkout
Delivery timeframes apply to all available destinations. We provide honest, realistic estimates — no inflated promises, no misleading timelines.
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4. Shipping Cost
– Standard Shipping: Free on every order
– Minimum Order: None
– Hidden Fees: None
Shipping is fully covered by SneakerBase, regardless of order size or value.
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5. Order Tracking (DHL)
As soon as your order is dispatched with DHL, you will receive a tracking number by email. You can track your shipment directly on the DHL website or through their mobile app — full visibility from our warehouse to your door.
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6. Important Note on Delivery Times
All delivery estimates are in business days (Monday to Friday, excluding public holidays). Please note that your order may take 3 to 4 weeks to arrive depending on your location and customs processing. We always ship from Greece, and international transit times vary by country.
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7. Contact & Support
If you have any questions about your shipment, please contact us:
– Email: info@thesneakerbase.eu
– Phone: +30 690 611 7454 (Monday – Friday, 10:00 – 17:00 EET)
– Live Chat: Available 24/7 on our website
– Chatbot: Available 24/7 on our website
– Address: Garittou 37a, Agia Paraskevi, Attica 15234, Greece