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At SneakerBase, your privacy is handled with the utmost care and full compliance with the General Data Protection Regulation (GDPR). We do not sell, misuse, or share your personal data beyond what is strictly necessary to serve you. Transparent, secure, and straightforward — always.
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1. Data We Collect
When you visit thesneakerbase.eu or place an order, we may collect the following information:
– Personal Information: Name, shipping and billing address, email address, and phone number.
– Technical Information: IP address, browser type, and device information.
– Transaction Information: Order history and payment details. Please note: we never store or access your credit card information. All payment data is handled exclusively and securely by Stripe.
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2. How We Use Your Data
Your data is used solely for the following purposes:
– Order Fulfillment: Processing payments, coordinating shipping, and managing customer support
– Communication: Newsletters, product launches, and promotional updates — only with your explicit consent
– Personalization: Delivering relevant content and advertisements via cookies and tools such as Google Ads Remarketing and Meta Pixel
– Reviews: Collecting and displaying verified customer reviews via Reviews.io
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3. Data Sharing
We do not sell your personal data under any circumstances. Data is shared only where strictly necessary, with the following trusted parties:
– Stripe: Secure payment processing
– Shipping Carriers (DHL): Order delivery
– Reviews.io: Verified customer review collection and display
– Google: Analytics and advertising (Google Ads Remarketing)
– Meta: Advertising and retargeting (Meta Pixel)
– Service Providers: Marketing, analytics, and operational tools
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4. Data Retention
Your personal data is retained for a period of up to two (2) years, or longer where required by applicable law or tax obligations. Upon expiry of this period, all data is permanently deleted or fully anonymized.
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5. Your Rights Under GDPR
As a data subject under GDPR, you are entitled to the following rights:
– Access: Request a full overview of the personal data we hold about you
– Correction: Request the correction of any inaccurate or incomplete data
– Deletion: Request the permanent removal of your data (“Right to be Forgotten”)
– Opt-Out: Withdraw consent from marketing communications at any time
– Portability: Request a copy of your personal data in a portable format
– Restriction: Request restriction of processing of your personal data
To exercise any of the above rights, please contact us using the details below.
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6. Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience and improve our services. The cookies we use fall into the following categories:
– Essential: Required for the website to function properly
– Analytics: Help us understand how visitors interact with our site (e.g. Google Analytics)
– Marketing: Used to deliver relevant advertisements (e.g. Google Ads, Meta Pixel)
– Preferences: Remember your settings and personalisation choices
You may manage or disable cookies at any time through your browser settings. By continuing to use our website, you acknowledge and accept our use of cookies as described above.
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7. Contact & Privacy Enquiries
For any privacy-related enquiries or to exercise your GDPR rights, please contact our Privacy Team:
– Company: TheSneakerBase
– Address: Garittou 37a, Agia Paraskevi, Attica 15234, Greece
– Email: info@thesneakerbase.eu
– Phone: +30 690 611 7454 (Monday – Friday, 10:00 – 17:00 EET)