Product Warranty, We Got You Covered

At SneakerBase, we stand behind what we sell. Every pair you cop from us is backed by the legal guarantee period under EU consumer protection laws. If something’s off from the jump, we sort it out. No stress.

1. What’s Covered

The warranty covers manufacturing defects and material faults, stuff that shouldn’t happen with normal use. Think:

• Sole delamination: Sole peeling off because the adhesive didn’t hold

• Hardware failure: Broken eyelets or lace loops straight out the box

• Structural failure: Major stitching coming undone under normal wear

2. What’s NOT Covered

Real talk, this isn’t a “beat your kicks into the ground and get a new pair” policy. We don’t cover:

• Normal wear and tear: Sole fading, creasing, color wearing off — that’s on you

• Misuse: Machine washing, throwing them in extreme heat, or using lifestyle sneakers for intense sports

• Accidents: Scuffs, cuts, or anything that happened after you started wearing them

• Modifications: If you took them to a cobbler or customized them, the warranty’s out

3. When to Hit Us Up

• Damage on arrival? Let us know within 48 hours of delivery. Don’t sleep on this.

• Hidden defect? If something shows up later during the guarantee period, reach out as soon as you spot it.

4. How to Make a Claim

Shoot an email to info@thesneakerbase.eu with:

• Your Order Number

• Clear photos of the defect — plus shots of the whole shoe (outsoles included)

• A quick description of what’s going on

5. How We Handle It

Our team checks it out. If it’s a confirmed manufacturing defect, we go in this order:

1. Repair, if possible

2. Replace, same pair, if we got it in stock

3. Refund, full or partial, if repair or replacement isn’t an option

6. Who Pays for Shipping?

• Defect confirmed? We cover return and replacement shipping. On us.

• Claim denied (misuse, normal wear, etc.)? You cover the shipping and inspection fees.